Ama Paradeep · Swachh Paradeep

Terms & conditions

Last updated: 8 October 2026

1. Using Swachh Paradeep

Swachh Paradeep is a citizen-service platform for sanitation grievances, ward information, kindness donations and waste collection bookings. The platform is available through the Android and iOS applications.

2. Grievances and ward services

Please provide accurate, respectful and complete information when reporting a grievance. Submission does not guarantee a particular resolution or timeline; requests are reviewed and routed to the appropriate team.

3. Waste collection bookings

Users must select the correct waste category, describe the quantity honestly and keep the collection location accessible. Applicable charges, time slots and service availability are shown in the app and may vary by ward. Prohibited, hazardous or incorrectly declared waste may be refused.

4. Payments, cancellation and refunds

Payments are processed by authorized payment partners. A booking is confirmed only after successful payment. Cancellation and refund eligibility follows the policy displayed in the app for the selected service.

5. Kindness donations

Donated clothes, books and other useful items should be clean, safe and suitable for reuse. Swachh Paradeep may decline items that are damaged, unsafe or unsuitable for distribution.

6. Contact

For questions about these terms, contact paradipmunicipality@gmail.com or call 06722 222307.